Privacy Policy

1. Who we are

EfyCore Technologies LLP is a limited liability partnership registered in India and based in Thane, Maharashtra, India. We build cloud SaaS products, including Device Vault, a warranty fulfilment platform, and provide web, mobile, SaaS and cloud engineering services. For the purposes of the DPDP Act, EfyCore is the Data Fiduciary for personal data collected through this website and directly from our customers.

2. Information we collect

Information you give us

• Contact details such as your name, email address, phone number and company when you fill in our contact or early-access form or email us.
• The content of your messages and any information you share during a project or pilot discussion.

Device Vault

If you use Device Vault, directly or through a brand, retailer or insurer that uses it, we may process: account details (name, phone number, email); device details such as make, model, serial number or IMEI; purchase invoices and the details extracted from them (product, purchase date, seller, price); warranty and protection plan details; claim information, including issue descriptions, photos and pickup or delivery addresses; and records of each step of a claim.

Where Device Vault is provided under a brand's name, that brand may also be a Data Fiduciary for your data, and we process it on its behalf and under our agreement with it.

Information collected automatically

Basic technical data such as IP address, browser type, device information, pages visited and timestamps, collected through server logs and, where used, privacy-respecting analytics.

3. How we use information

• To respond to enquiries and early-access requests, and to provide our services.
• To operate Device Vault, including registering devices, validating warranties, and routing and tracking claims with service partners.
• To keep our website and products secure, prevent fraud and fix problems.
• To improve our website and products using aggregated, non-identifying information.
• To meet legal, tax and regulatory obligations.

We do not sell personal data.

4. Legal basis and consent

We process personal data with your consent, which you can withdraw at any time, or for legitimate uses permitted under the DPDP Act, such as when you voluntarily provide information for a specific purpose or where processing is needed to comply with law. Withdrawing consent does not affect processing that took place before you withdrew it.

5. Sharing

We share personal data only where needed, and only with:

• Brands, retailers or insurers whose warranty programmes you are part of in Device Vault.
• Authorised service centres, repair partners and logistics providers, so they can fulfil your claim.
• Cloud hosting, email and infrastructure providers who process data on our behalf under contract.
• Government or law-enforcement authorities where required by law.

6. Where data is stored and how long we keep it

Device Vault data is hosted in India. We keep personal data only for as long as needed for the purpose it was collected, or as required by law, after which it is deleted or anonymised. Contact form enquiries are kept for up to 24 months unless they become part of an ongoing engagement.

7. Security

We use reasonable security safeguards, including encryption in transit, access controls, tenant data isolation and tamper-evident storage for invoices and claim evidence. No method of transmission or storage is completely secure, but we work to protect your data and will notify the Data Protection Board of India and affected users of personal data breaches as required by law.

8. Your rights

Subject to applicable law, you have the right to:

• Access a summary of your personal data and how it is processed.
• Correct, complete or update your personal data.
• Request erasure of your personal data.
• Withdraw consent.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with us and, if unresolved, with the Data Protection Board of India.

To exercise these rights, email contact@efycore.in. We may need to verify your identity before acting on a request.

9. Cookies

This website uses only the cookies and local storage needed to run it, such as remembering your light or dark theme preference. You can clear or block these in your browser settings.

10. Children

Our website and products are not directed at children under 18. We do not knowingly collect children's personal data without verifiable parental consent.

11. Grievance officer

For questions or complaints about this policy or how we handle personal data, contact our Grievance Officer at contact@efycore.in. We aim to respond within 7 working days.

12. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new effective date.